FAQ

Please contact us if you have any questions, however we have put together a list of questions we get asked often, that might be useful.  

  1. Do I need a doctor’s referral?

No, you don’t. You can refer yourself. You’d be equally welcome if you have a referral from your GP and other medical professionals. Please remember to bring the referral with you and any results of scans/investigations you might have that would be useful to your treatment. It may also help to email these ahead, to our admin team, for remote sessions.

  1. What should I expect at my first appointment?

We have a blog about this, please read it here.  

  1. What should I wear to my appointment?

This might depend on which area of your body you have booked in for however, to be safe, always best to wear some shorts and a vest top. We usually have to check the joints above and below. For example, if you’ve booked in for your hip, we would usually assess your back, hips and knees. For a thorough assessment, a good physio will always ask you to strip down to minimal clothing relevant to the areas of interest. If you have any issues with this, we can certainly accommodate them, simply let us know.  

  1. How do I pay for my treatment?

When booking online, for your first appointment, you can simply follow the payment procedure on your screen. We accept most major credit/debit cards. You can also pay via insurance. Contact us here for more details about this. Please note that if you’re paying through your insurance, you cannot book online.

  1. How many sessions will I need?

That would depend on you and what the issues are. We discuss this thoroughly with you on your first appointment, once you have been fully assessed and we have an idea of what your diagnosis and plan of treatment will be. You can decide this with your therapist.  

  1. What if I want to see you in person?

Although we’re mostly virtual, we accept home visit anywhere in the UK. Contact us here for more details about home visits. We will need your home address and postcode. See more about home visit prices in FAQs below.

  1. How do I know if you can help?

Physiotherapists can usually help with most prehab or rehab issues. If you’re unsure, simply give us a call or contact us here. Better still, book into a 45 minute consultation and have all your questions answered.

  1. What are your opening hours?

We currently work 24 hours, 7 days a week. Whether you’re in Greece, Dubai or London, you can see us at a time that’s most convenient for you. You can easily book online in less than two minutes. Check out our availability & book here

  1. I’ve changed my mind, how do I cancel?

Sometimes, things come up and you may no longer be able to make your appointment. That’s not a problem at all. As long as you cancel 48hrs before your appointment, there should be no charges to you. If you have already paid online, you should receive a full refund (minus any admin charges). However, this is not an automated process so please do let us know. Please see our terms and conditions for full details before you book.  

  1. What happens if I’m late to my appointment?

Sadly, if you’re over half the time late for your appointment, it will be counted as a no-show, in which case, we will have to charge you the full cancellation fee for the appointment (whether you’re self-funding or insurance based). Please note that your therapist is not obliged to wait for the remainder of the appointment time but may wish to do so at their own discretion. If you are running late, please do send us an email or text so we know. In an ideal world, we would much rather wait for you, but we can’t if you don’t keep us in the loop.

11. How much are your single virtual sessions?

Initial (90minutes) – £385 // Follow up 60 minutes – £295 // Follow up 45 minutes – £255

It takes less than two minutes to book. Check out our availability & book here.

12. How much are your virtual Rehab packages & what do I get for this?

We currently have two main rehab packages. They’re designed for 12 weeks but can be extended if needed. Perks include free multiple consultations with sports doctors, surgeons or any specialists of your choice, free MRI or x-ray, free multiple sessions with other therapists like chiropractors, massage therapists. osteopaths and talking therapies. You also get free rehab kit / resistance bands and ongoing discounts from all TLP products & 24 hour access to support, 24 hour priority booking & so much more! Ask for details.

SACHA – £2500/month or £6750 one-off payment

LUNA – £1735/month or £4945 one-off payment

Contact us here for more details.

13. Do you do home visits?

Yes we accept home visits anywhere in the UK! They start from £435 and will depend on your location and duration. Contact us here for more details.

14. Do you do bulk sessions?

YES! We do these for both virtual sessions and home visits, in bulks of 12, 20 and 28! By buying in bulk, you’re entitled to a discount. Contact us here for more details.

15. Can I choose a longer term for my payment, even if I wanted to have physio sessions in a shorter space of time?

Although we don’t officially offer this anymore, we are pleased to say we would be more than happy to assess on an individual basis. If needed, we can offer you a chance to spread your payments over a longer number of months e.g 6months, even if your physio sessions are used within 3 months. We don’t want your physio to be a financial burden, so we’ll do everything we can to ensure you get what you need and pay what you can. Contact us here for more details.

More information can be found on our T&Cs and insurance pages.