FAQ

Please contact us if you have any questions, however we have put together a list of questions we get asked often, that might be useful.  

  1. Do I need a doctor’s referral?

No, you don’t. You can refer yourself. You’d be equally welcome if you have a referral from your GP and other medical professionals. Please remember to bring the referral with you and any results of scans/investigations you might have that would be useful to your treatment. It may also help to email these ahead, to our admin team, for remote sessions.

  1. What should I expect at my first appointment?

We have a blog about this, please read it here.  

  1. What should I wear to my appointment?

This might depend on which area of your body you have booked in for however, to be safe, always best to wear some shorts and a vest top. We usually have to check the joints above and below. For example, if you’ve booked in for your hip, we would usually assess your back, hips and knees. For a thorough assessment, a good physio will always ask you to strip down to minimal clothing relevant to the areas of interest. If you have any issues with this, we can certainly accommodate them, simply let us know.  

  1. How do I pay for my treatment?

When booking online, for your first appointment, you can simply follow the payment procedure on your screen. We accept payments through Stripe. For any appointments we book on your behalf, we will send you an invoice that has a payment link – this is also through Stripe.

  1. How many sessions will I need?

That would depend on you and what the issues are. We discuss this thoroughly with you on your first appointment, once you have been fully assessed and we have an idea of what your diagnosis and plan of treatment will be. You can decide this with your therapist.  

  1. What if I want to see you in person?

Despite our London clinics being closed, due to the pandemic, we still have the option to do a home visit anywhere in the country. Please email us if you would like to see us in person, we will need your home address and postcode and can discuss the possibility of a home visit.

  1. How do I know if you can help?

Physiotherapists can usually help with most prehab or rehab issues. If you’re unsure, simply give us a call or contact us here. Better still, book into a 30minute consultation and have all your questions answered.

  1. What are your opening hours?

We currently work flexible hours to be able to accommodate you and your needs. We now also have clients around the world and we are happy to accommodate different time zones – whatever they may be. Our online service, as well as home/work visits, will be available to you before and after normal working hours. Simply contact us via email or through the website so that we can talk you through your available options.  

  1. I’ve changed my mind, how do I cancel?

Sometimes, things come up and you may no longer be able to make your appointment. That’s not a problem at all. As long as you cancel 48hrs before your appointment, there should be no charges to you. If you have already paid online, you should receive a full refund (minus the transaction charge). However, this is not an automated process so please do let us know. Please see our terms and conditions for full details before you book.  

  1. What happens if I’m late to my appointment?

Sadly, if you’re over half the time late for your appointment, it will be counted as a no-show, in which case, we will have to charge you the full cancellation fee for the appointment. Please note that your therapist is not obliged to wait for the remainder of the appointment time but may wish to do so at their own discretion. If you are running late, please do send us an email or text so we know. In an ideal world, we would much rather wait for you, but we can’t if you don’t keep us in the loop.